Meet the Team

Paula Vernon

Paula Vernon- International Manager

Paula travels regularly to Thailand and Malaysia, training staff in our Gorgeous Getaways culture.   Her strengths in customer services ensure that all team members are skilled and focused in delivering the best possible experience to our clients. Having undergone her own surgery journey Paula believes she is a walking, talking, living advertisement for Gorgeous Getaways.  To get a no obligation quote, contact Paula:


Mel McGregor- Client Engagement Manager

Mel is a Client Engagement Manager and is one of our first point of contacts for our clients who contact Gorgeous Getaways.  Mel has many years of experience in the areas of customer service and is very focused at delivering the best client experience for you as you begin your medical journey with us.

To get a no obligation quote, contact Natasha:

Nikki Carlson

Nikki Carlson- Client Service Manager

Nikki is New Zealand born and bred and brings a wealth of experiences to our team. Having undergone her own surgery journey, she understands the needs and emotions that go into making informed decisions. Nikki is focused on obtaining the best experience for Gorgeous Getaways’ clients.


Kitty Payne – Client Experience & Communications Consultant

Kitty is a seasoned communications professional with over twenty years’ experience encompassing roles in client relations, broadcasting, copy writing and marketing. With a passion for personal interaction, Kitty works with clients wanting to share their inspirational, and exciting surgical journeys through the Gorgeous Getaways website, and social media platforms.

Sooria Kumari

Sooria Kumari – Customer Service Manager/Nurse

Kumari is a Registered Nurse with the Malaysian Board of Nursing. She was born in Kuala Lumpur, Malaysia. She has completed her MBA majoring in Health Care Management and has long term experience in both Nursing and Medicine.  Prior to being employed with Gorgeous Getaways, Kumari has experience working as a clinical tutor/lecturer in a well-known nursing college and was also the Matron in Damai Service Hospital.  She is very experienced in her field and is very passionate about her job.  She always believes that team work and great effort is a great key to success. She looks forward to assisting clients throughout their surgery holiday and provide the best nursing care and assistance to her clients.

Victoria Pakhomova

Victoria Pakhomova – Client Services Manager – Phuket, Thailand

Victoria has years of customer service experience and shares her knowledge of the wonderful life style in Phuket with our clients.  Fully supporting her clients, she is very caring and focused on the journey of each person throughout their stay in Phuket.


Juliana De Silva – Customer Care Coordinator – Kuala Lumpur, Malaysia

Juliana has years of experience dealing with people from all walks of life. Born in Malaysia she is one of the minority races found in Malaysia a Singhalese whose ancestors are from Sri Lanka. She has a lot of experience dealing with client care in the hospitality and travel industry. Juliana has recently returned to Gorgeous Getaways where she was previously a Client Services Manager for several years. She is a people’s person and absolutely enjoys assisting clients throughout their surgery holiday, and we are glad to have her on our team again.

Augustine George

Augustine – Driver – Kuala Lumpur, Malaysia

Born and raised in Malaysian, Augustine is patient and respectful when driving clients to their destinations. He knows all the best routes to take, helping to eliminate being stuck in traffic jams, getting our clients to their appointments in the most relaxed and hassle free way possible.


Rajani Tatini – Office Manager

Raj is the person who makes sure that the back office runs smoothly. She handles essential functions like payroll, accounts payable, financial statements, employee benefits, purchasing, and countless other details. Raj has an Associate’s degree in Accounting from Middlesex College in New Jersey. She is fluent in English, Telugu, and Hindi. When she is not keeping an eye on the company’s finances, Raj enjoys cooking, sewing, photography, and communing with nature.